Privacy Policy

Data Protection Statement May 2019

From 25th May 2018, the EU General Data Protection Regulation (GDPR) replaces the existing 1995 EU Data Protection Directive (European Directive 95/46/EC).  Crouch Electrical Ltd will comply with the applicable GDPR Regulations, working alongside its employees, suppliers, customers and clients.


This statement aims to outline Crouch Electrical Ltd’s GDPR strategy and policies surrounding data control and processing.  It is subject to change or removal without notice and an updated copy will always be available on our website.

Contact Details

Crouch Electrical, registered as Crouch Electrical Limited.  Company Registration No.08388217
Correspondence and Trading address: Victory House, 400 Pavilion Drive, Northampton, NN4 7PA

Registered address: 15 High Street Brackley NN13 7DH England
Email: info@crouch-electrical.co.uk
Telephone: 01604 877269

How we collect Personal Information

We will obtain personal data about you, including but not limited to:
your name, email, postal address, telephone number(s) i.e. your contact details, whenever you complete an online form or make a telephone enquiry; in general, all data required by Crouch Electrical to offer you its services within the scope of and on the basis of the agreement concluded between Crouch Electrical Ltd and you/your employer.
We collect and store information when you visit our website and, this may include using cookies and similar technologies to monitor site performance and build a profile of our users. When you interact with our services we may identify, for example:

  • How many times you visit
  • What pages you go to within our website
  • Your IP address
  • The originating domain name of your internet provider
  • Identity of your browser or device

 

Cookies do lots of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure the marketing you see online is more relevant to you and your interests.
You can set your browser to block or disable cookies (see the ‘Help’ menu of your browser to see how), however doing this will mean certain personalised features of our websites can’t be provided to you and other parts may also not work properly.

Your duty to inform us of any changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How we use Personal Information

We use your personal information for the following purposes:

  • To facilitate the provision of services you (or your employer) have requested
  • To help us identify you and any accounts you (or your employer) hold with Administration
  • Research, statistical analysis and behavioural analysis
  • Customer profiling and analysing your preferences
  • Marketing
  • Fraud prevention and detection
  • Invoicing
  • Improving our services

How we Disclose Personal Information

Crouch Electrical Ltd does not and will not sell, rent or trade your personal information. We only forward your personal data to third parties if necessary; (i) in cases specified in these conditions, (ii) in accordance with the agreement concluded with you, and (iii) in the cases specified below:

  • To third parties that process your personal data on our behalf, in the context of the services which we are offering to you
  • To third parties that supply products or services to you on our behalf
  • To public authorities, courts, police authorities and judicial services that request the data from us or when we are required to do so by law
  • To your employer (if applicable) – as the contract holder of your services
  • To any third party to which we assign our rights and obligations

Access to your Personal Information

You have the right to request access to any personal data we may hold about you and, to ascertain the accuracy of that information. To apply for a ‘Subject Access Request’, an individual must:

  • Make the request in writing to Crouch Electrical Ltd, Victory House, 400 Pavilion Drive, Northampton, NN4 7PA;
  • Supply information to prove who they are to eliminate risk of unauthorised disclosure;
  • Supply appropriate information to help us locate the required information.

 

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data; erased or rectified/amended.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

How we Secure Personal Information

Crouch Electrical Ltd strictly protects the security of your personal information and honours choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission, except under the conditions explained above. Inside the company, data is stored on secure servers that are housed in controlled environments to protect against loss, misuse or alteration of your information.
Crouch Electrical Ltd will only store your personal data for as long as is necessary for fulfilling the purpose for which the data was collected and for meeting legal, regulatory and/or internal requirements.

How long we will Retain Data

Crouch Electrical Ltd will keep data on file for a period of 6 years unless otherwise stipulated. Data will be hard erased after this time unless the data subject requests otherwise.

How we Delete Data

Crouch Electrical Ltd aims to keep data on file for a period of 6 years unless otherwise stipulated. Data will be hard erased after this time unless the subject of the data requests otherwise or has been engaged with during this time and data on them is necessary for archiving purposes in the public interest. Subjects of data have the right to be forgotten and erased from records upon request. Subjects must request their data by letter stipulating what data they would like erased and this will be processed within 10 working days. We would send confirmation of this either by email or letter.

If you want to make a complaint about how we have handled your Data

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Crouch Electrical Ltd aim to deliver an excellent service. We want to gain the trust of our clients and customers and data subjects and aspire to treat data collected on them with integrity and respect.

Crouch Electrical Ltd will review and update their GDPR statement and policies on a regular basis and in line with new legislation relating to protection of personal data.