Crouch Electrical Ltd Privacy Policy
This policy aims to outline Crouch Electrical Ltd’s GDPR strategy and policies surrounding data control and processing. It is subject to change or removal without notice and an updated copy will always be available on our website.
Contact Details
Email: info@crouch-electrical.co.uk
Telephone: 01604 877269
Crouch Electrical Ltd, registered as Crouch Electrical Limited. Company Registration No.08388217
Registered address: 15 High Street, Brackley, Northamptonshire, NN13 7DH, England
Type of Personal Information we collect
We will obtain personal data about you, including but not limited to your name, email, postal address, telephone number(s), site visit records and any other data obtained required by Crouch Electrical to offer and complete services within the scope of and on the basis of the agreement concluded between Crouch Electrical Ltd and you/your housebuilder/your employer.
How we get Personal Information and why we have it
We will obtain personal data about you whenever you complete an online form, make a direct email/telephone enquiry with us or during a site visit requested by you/your housebuilder/your employer. We may also receive personal data about you from your housebuilder/employer.
We also collect and store information when you visit our website and, this may include using cookies and similar technologies to monitor site performance and build a profile of our users. When you interact with our services we may identify, for example:
• how many times you visit
• what pages you go to within our website
• your IP address
• the originating domain name of your internet provider
• identity of your browser or device
Cookies do lots of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure the marketing you see online is more relevant to you and your interests.
You can set your browser to block or disable cookies (see the ‘Help’ menu of your browser to see how), however doing this will mean certain personalised features of our websites can’t be provided to you and other parts may also not work properly.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information:
- We have a contractual obligation to do so
- We a legal obligation to do so
- We have a legitimate interest to do so
How we use Personal Information
We use your personal information for the following purposes:
• to facilitate the provision of services you/your house builder/employer have requested
• to help us identify you
• research, statistical analysis and behavioural analysis
• customer profiling and analysing your preferences
• marketing
• fraud prevention and detection
• invoicing
• improving our services
How we share Personal Information
Crouch Electrical Ltd does not and will not sell, rent or trade your personal information. We only forward your personal data to third parties if necessary; (i) in cases which specified in these conditions, (ii) in accordance with the agreement concluded with you, and (iii) in the cases specified below:
• to third parties that process your personal data on our behalf, in the context of the services which we are offering to you
• to third parties that supply products or services to you on our behalf
• to public authorities, courts, police authorities and judicial services that request the data from us or when we are required to do so by law;
• to your employer (if applicable) – as the contract holder of your services
• to your housebuilder (if applicable) – as the third-party providing services to you or on your behalf
• to any third party to which we assign our rights and obligations
How we store Personal Information
Crouch Electrical Ltd securely stores your personal information. Your personal information is never shared outside the company without your permission, except under the conditions explained above.
Crouch Electrical Ltd will keep your personal data on file for a period of 6 years unless otherwise stipulated. Data will be hard erased after this time unless the data subject requests otherwise or has been engaged with us during this time and data on them is necessary for archiving purposes in the public interest.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
In most cases, we will not charge a fee for responding to a subject access request but if the request is manifestly unfounded or excessive, or if you request further copies of data following a previous request, then we may charge a reasonable fee for administrative costs.
If you make a request, we have one month to respond to you.
Please contact us should you wish to make a request at info@crouch-electrical.co.uk.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data; erased or rectified/amended. If your housebuilder/employer has an agreement where Crouch Electrical Ltd has a responsibility to process your data, we request that you first discuss this with them.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@crouch-electrical.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk